FDA Class I Recall: WHILL Model F, with software versions before HMI:… by WHILL, INC. — Recall Details

Key facts

What this classification means

FDA classifies a recall as Class I when there is a reasonable probability that using the recalled product, or being exposed to it, will cause serious adverse health consequences or death. Class I is FDA's most serious recall classification. In this case, the recalling firm is WHILL, INC. and the affected product is described in FDA's record as: WHILL Model F, with software versions before HMI: 2.23 / MC: 1.05; the device is an indoor/outdoor, foldable battery-operated 2-wheel drive (rear-wheel drive) powered wheelchair.. FDA's stated reason for the recall is: Cyber vulnerability of BLE communication was found by CISA VDP program.. The recall is tracked under FDA recall number Z-1827-2026 and carries a status of Ongoing as of the most recent FDA enforcement report. This classification reflects FDA's assessment of the product defect described above, not a prediction about any specific patient outcome. FDA maintains a public enforcement report database so that consumers, physicians, and purchasers can look up the exact product identifiers involved before deciding what to do. Recall status can change while FDA and the recalling firm continue corrective actions, so checking the firm's own notice for the most current guidance is recommended. Adverse events believed to be related to a recalled product can be reported to FDA's MedWatch program, which FDA uses to monitor safety signals after a recall is opened.

What consumers should do

Because FDA has assigned this recall its highest severity classification, anyone who has this product should stop using it immediately, regardless of whether a problem has been noticed yet. Specifically, check whether the product in your possession matches the description on file with FDA -- WHILL Model F, with software versions before HMI: 2.23 / MC: 1.05; the device is an indoor/outdoor, foldable battery-operated 2-wheel drive (rear-wheel drive) powered wheelchair. -- and the recall number Z-1827-2026. If it matches, stop using or distributing it and contact WHILL, INC. or the point of purchase for return or replacement instructions. Retailers and distributors holding affected inventory should quarantine it and follow the firm's written recall notice. FDA maintains a public enforcement report database so that consumers, physicians, and purchasers can look up the exact product identifiers involved before deciding what to do.

WHILL, INC.’s FDA history

Argus HQ has recorded 2 total FDA actions tied to WHILL, INC.: 0 warning letters, 2 recalls, 0 approval records, and 0 Form 483 inspection citations.

Frequently asked questions

What should someone who has this product do?

Because FDA has assigned this recall its highest severity classification, anyone who has this product should stop using it immediately, regardless of whether a problem has been noticed yet. Check the product against FDA's description (WHILL Model F, with software versions before HMI: 2.23 / MC: 1.05; the device is an indoor/outdoor, foldable battery-operated 2-wheel drive (rear-wheel drive) powered wheelchair.) and recall number Z-1827-2026, then follow WHILL, INC.'s recall instructions.

Has WHILL, INC. had other FDA recalls or enforcement actions?

Yes. Argus HQ has recorded 2 total FDA actions tied to WHILL, INC., including 2 recalls and 0 warning letters.

What is the FDA recall number for this event?

FDA recall number Z-1827-2026.

What is the current status of this recall?

Status as recorded by FDA: Ongoing.

Related enforcement actions