FDA Class II Recall: PORTRAIT CORE SERVICES SOFTWARE V1.1, Ref# 5700209 by GE Medical Systems Information Technologies Inc — Recall Details

Key facts

What this classification means

A Class II recall is FDA’s middle classification. FDA assigns Class II when use of, or exposure to, the recalled product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote. FDA still requires the recalling firm to notify affected accounts and submit status reports on the correction, though the monitoring intensity is lower than for a Class I recall. FDA's Center for Devices and Radiological Health (for devices) or Center for Drug Evaluation and Research (for drugs) reviews the classification and can require additional corrective action if the initial response is judged insufficient. Because this record is filed as Class II, professionals and consumers handling an affected lot should treat FDA's own classification -- not this page's summary of it -- as the authoritative risk signal. A Class I recall is FDA’s most serious classification. FDA assigns Class I when there is a reasonable probability that use of, or exposure to, the recalled product will cause serious adverse health consequences or death. This classification does not mean harm has already occurred in every case -- it reflects FDA’s assessment of the realistic worst-case risk profile of the defect described in the recall, based on the reason for recall reported by the firm. Class I recalls receive the closest FDA monitoring of the three classes: the recalling firm typically must submit a recall strategy, periodic status reports, and effectiveness checks confirming that the affected lots have actually been removed from distribution or corrected in the field.

What consumers should do

Facilities, clinicians, and consumers holding an affected unit or lot of PORTRAIT CORE SERVICES SOFTWARE V1.1, Ref# 5700209 should stop using it for the purpose described in the recall notice and hold remaining stock pending instructions from GE Medical Systems Information Technologies Inc. FDA recall records typically direct the recalling firm to notify known accounts directly with a recall letter describing the specific corrective action -- replacement, field correction, refund, or return. Anyone who received the product through a distributor rather than directly from GE Medical Systems Information Technologies Inc should confirm with their supplier whether their specific lot or unit is on the affected list, since recall notices are lot- or unit-specific and not every unit of a product line is necessarily included. Questions about a specific unit's status should go to GE Medical Systems Information Technologies Inc directly or to the distributor that supplied it; Argus HQ is a public-record aggregator, not the recalling firm, and cannot confirm individual unit status.

GE Medical Systems Information Technologies Inc’s FDA history

Argus HQ has recorded 14 total FDA actions tied to GE Medical Systems Information Technologies Inc: 0 warning letters, 14 recalls, 0 approval records, and 0 Form 483 inspection citations.

Frequently asked questions

What is the recall class for GE Medical Systems Information Technologies Inc's recall?

FDA classified this recall as Class II. A Class II recall is FDA’s middle classification. FDA assigns Class II when use of, or exposure to, the recalled product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.

Why was PORTRAIT CORE SERVICES SOFTWARE V1.1, Ref# 5700209 recalled?

FDA's recall record states the reason as: Software issue may result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area.

Who should I contact about this recall?

Contact GE Medical Systems Information Technologies Inc directly, or the distributor/pharmacy that supplied the product, to confirm whether your specific lot or unit is affected. Argus HQ aggregates the public FDA recall record and is not the recalling firm.

Has GE Medical Systems Information Technologies Inc had other FDA recalls or enforcement actions?

Yes. Argus HQ has recorded 14 total FDA actions tied to GE Medical Systems Information Technologies Inc, including 14 recalls and 0 warning letters.

Related enforcement actions

• Recall: GE Medical Systems Information Technologies Inc — Class II recall: Carescape Central Station CSCS V3 MAS800 Desktop Part Number 5867474-04, 586… →
• Recall: GE Medical Systems Information Technologies Inc — Class II recall: FRU (Field replaceable unit), PORTRAIT CORE SERVICES SW RELOAD V1.1, Ref# 570022… →
• Recall: GE Medical Systems Information Technologies Inc — Class II recall: PORTRAIT CORE SERVICES SOFTWARE V1.0.5, Ref# 5697353 →
• Recall: GE Medical Systems Information Technologies Inc — Class II recall: PORTRAIT COMPUTE AND CORE SERVICES V1.2, Ref# 5700592 →